Refund and Returns Policy
Our return policy lasts 30 days. If 30 days have gone by since your package was delivered, unfortunately, we cannot offer you a refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
To complete your return, we require a receipt or proof of purchase. Please contact our support team before sending any items back.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, please contact us immediately at support@petpulsehub.com with photos or videos of the issue. We will review it promptly and arrange a free replacement or a full refund.
Non-Returnable Items
For hygiene and health protection reasons, the following items cannot be returned:
- Used or opened pet grooming tools and accessories
- Perishable products (such as pet food or treats)
- Customized or personalized products
Return Process
- Email us at support@petpulsehub.com with your order number and the reason for the return.
- If your return is approved, we will provide you with the return address and instructions.
- Unless the return is due to our error (e.g., damaged or incorrect item), customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable.
Refunds
Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original payment method within 5–10 business days.
Exchanges
We only replace items if they arrive defective, damaged, or incorrect. If you need an exchange, please email us at support@petpulsehub.com.
Contact Us
If you have any questions regarding our Refund and Returns Policy, please reach out to us at support@petpulsehub.com.